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  • December 18, 2024
  • Posted by: MCAM Northwest
  • Category: Mastercam
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Mastercam Zip2Go

How to Create a Zip2Go File for Mastercam Support

Struggling with a Mastercam issue? A Zip2Go file is your fast track to expert support! Discover how this powerful tool can help diagnose and resolve problems with ease—because your productivity shouldn’t wait.

What is a Mastercam Zip2Go file and how do I create one?
A Zip2Go file in Mastercam bundles essential project and system data to help support teams diagnose issues quickly. To create one, go to the File Tab, select Zip2Go, follow the wizard to include all relevant data, save it in ZIP or Z2G format, and email it to your support team.

Streamline Troubleshooting with Zip2Go

When experiencing issues in Mastercam, providing detailed information to support can significantly speed up the diagnosis and resolution process. One of the most effective tools for this purpose is a Zip2Go file. Unlike just sending a part file or NC file, a Zip2Go file consolidates important system and project data that helps the support team identify the root cause of the problem.

Step-by-Step Instructions for Creating a Zip2Go File

  1. Prepare Your File
    • Open the Mastercam file experiencing the issue.
    • Save the file in its current state to ensure that the information is accurate and up-to-date for support.
  2. Access the Zip2Go Tool
    • Navigate to the File Tab in Mastercam.
    • Select Zip2Go from the menu on the left-hand side.
  3. Start the Zip2Go Wizard
    • The Zip2Go wizard will appear. Select the Create option to begin the process.
  4. Configure the Options
    • Group Types: If your project contains multiple machine groups, additional checkboxes will appear. Ensure all groups are selected to include complete data.
    • Pre-selected Items: On the left-hand side, default options will already be checked. Keep these enabled to provide all necessary information.
    • Machine Simulation Files: If the issue involves machine simulation for 3-, 4-, or 5-axis milling, enable the checkbox for machine simulation files.
    • ATP Files: If you’re using Automatic Tool Pathing (ATP) and the issue is related, enable the checkbox for ATP files.
  5. Optional Adjustments
    • If there are files you cannot include for any reason, the list of all files will be listed. Use the red X button to remove them. However, in most cases, all files should remain included.
  6. Finalize and Save
    • Click Next to view a summary of the included files. You don’t need to add any additional files; these can be sent separately if necessary.
    • Click Finish. A pop-up window will prompt you to save the Zip2Go file.
      • Choose an accessible location such as your Desktop or Documents folder.
      • Provide a name for the file. You can use the existing part file name or a more specific title.
  7. Send the File
    • Once saved, attach the Zip2Go file to an email and send it to your Mastercam Support contact.
    • If the file is too large to email then please ask for an upload link. Our support team can provide a secure upload option for you.

Need more guidance? Check out this knowledge base article

Creating a Zip2Go file is a quick and efficient way to share critical data with Mastercam Support. By consolidating project details, machine files, and simulation settings, this file type enables support to pinpoint and address the root cause of issues with greater accuracy. Next time you’re asked to provide a Zip2Go file, follow these steps to ensure your support team has all the information they need to get you back on track.

Have questions? Reach out to our Support Team!

Key takeaways (TL;DR)

  • A Zip2Go file consolidates essential project and system data to help Mastercam Support diagnose and resolve issues quickly.
  • Creating a Zip2Go file involves saving your project, accessing the File Tab, and following the Zip2Go wizard to include all necessary data.
  • Ensure all group types, machine simulation files, and ATP files (if applicable) are included for a comprehensive diagnosis.
  • Sending a Zip2Go file allows support to pinpoint problems efficiently, getting you back to full productivity faster.

 

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