Mastercam Support

Need Help with Installing Mastercam?

Tag, You’re I.T.!

This webinar covers installation for various Mastercam license types (Hasp, NetHasp, Local Software, Network Software) and how to keep them updated. Also covered: hardware requirements and system benchmarks, installing your machines, and managing Mastercam files.

If you still need installation assistance, please review our support policies below before contacting our support team. Current Mastercam Maintenance customers have priority access to Mastercam technical support.

Click Here for Video Timestamps

View on YouTube for clickable timestamps in the video description.

00:00 Introductions
00:01:26 Resources for Mastercam
00:04:24 System Requirements
00:07:50 System Inspector
00:08:43 Graphics Cards
00:11:30 Registering on Mastercam.com
00:12:17 Downloading the Installer
00:15:09 Installing Mastercam
00:17:58 How to Install Updates
00:21:39 Shared Folder
00:24:54 Settings Migration
00:33:21 Linking Your Mastercam.com Account
00:35:16 Mastercam License Types
00:38:44 HASP License Type
00:41:18 Resources for HASP Setup
00:41:49 NetHasp License Type
00:43:26 Software License Type (Single Seat and Network)
00:46:15 Is there a cost difference between licensing types?
00:47:13 HASP License Setup/Updating Codes
00:47:41 NetHASP License Setup (Server)
00:49:50 Software + Network License Setup (Server)
00:51:55 Software + Network License Setup (Workstation)
00:52:19 Software + Network License Setup WebAdmin (Workstation)
00:53:27 Online Activation Software + Network License
00:57:46 Offline Activation Software + Network License
01:00:35 Online Deactivation Software + Network License
01:01:26 Installing Machines (Posts + .machine Environments)
01:03:01 Performance Troubleshooting
01:03:29 Show Toolpath Regeneration Time
01:04:15 Multi-Threading Manager
01:06:00 Additional Performance Troubleshooting
01:07:34 Benchmarking
01:12:10 Do You Need the Migration Wizard to Move Part (.mcam) Files?

Experiencing Windows Woes? Here Are Some Solutions

From the perilous blue screens of death to ominous, vague dialogue boxes, we are here to help you resolve four of the most common errors are customers have seen when running Mastercam on Windows 10.

Read More

Armed with over 20 years of Mastercam experience, our Support Specialist, Jim Varco walks through solutions to three of the most common Windows errors that our Mastercam customers have experienced.

Read More
MCAM Northwest, Inc. Technical Support Policies & Overview

It is our goal to consistently provide the highest level of service and support to each of our valued customers. By following our Support Steps below, you can be assured that your issue will be resolved as quickly and correctly as possible, and will continue to help us reduce response time for technical support.

Download MCAM Mastercam Support Policies PDF
MASTERCAM SUPPORT POLICIES

2023 – CURRENT VERSION: Supported / Priority Support for Maintenance Customers

2022 – PREV. VERSION: Supported* /  Updatable / Media Downloads if Previously Licensed

2021 – PREV. VERSION: Supported* / Updatable / Media Downloads if Previously Licensed

2020 – TWILIGHT: Supported* / Updatable / Media Downloads if Previously Licensed

2019 – DUSK: Supported* / Updatable / Media Downloads if Previously Licensed

2018 and Older – SUNSET: Not Supported / Updatable / Media Downloads if Previously Licensed

*Supported for Mastercam Maintenance customers only, with some limitations. For off-maintenance customers, support staff will discuss the advantages of updating to the most current software version. Support is limited to installation and licensing setup questions and response time is determined by staff availability.

PLEASE NOTE

Mastercam System Down Errors take precedence over other support. If you are in need of urgent assistance (i.e. Mastercam system is down), please let the receptionist know with your initial call.

DOCUMENTATION

Please read the Installation Guide, the Transition Guide (if migrating from an earlier version) and the Getting Started Guide for the current version. These documents are very helpful for the installation, set-up and familiarization of your Mastercam system. PDFs are accessible from the Help Menu within Mastercam, or located in the Documentation Folder, found by following the data path on a computer with Mastercam installed: My PC / C:\Program Files\Mastercam 2023\Mastercam\documentation\en-US

MASTERCAM HELP

Mastercam has a built-in Help System that is quick and easy to use. Use the keys “Alt+h” to access the help system. This help system will index itself to the specific topics relating to your location within the software.

STREAMINGTEACHER

If you have an active subscription, many questions are answered within the content on www.streamingteacher.com. Use the search function to see videos on particular topics.

EMAIL SUPPORT

Send .mcam or Z2G (Zip 2 Go) files to support@mcamnw.com. Z2G (Zip 2 Go) files are preferred because they give us more information about your machine and control definitions, libraries and system information. Make sure that your e-mail explains the problem completely, includes your SIM #, name, company name and the version of Mastercam that you are running. If your email is in regards to an existing technical support case, please include the Ticket Number assigned to your case in the subject line.

PHONE SUPPORT

Call us at (503) 653-5332, from 8am to 5pm PST Monday through Friday. Support calls are answered in the order received. If no one is available for immediate assistance you will be forwarded to the tech support voicemail. If your call is related to an existing service ticket, please be sure to include the ticket number in the voicemail to help us expedite your call.