MCAM Northwest has implemented the following Verisurf support program:
Note: Verisurf System Down Errors take precedence over other support. If you are in need of urgent assistance (i.e., Verisurf system is down), please let the receptionist know in your initial call.
2024– Full Support / Updatable / Includes Maintenance Customers / Includes Off-Maintenance Customers
2023– Full Support / Updatable / Includes Maintenance Customers / Includes Off-Maintenance Customers who are 120 Days from current version release date.
2022– Limited Support* / Updatable / Media Replacements Available
2021– Limited Support* / Updatable / Media Replacements Available
2020– Limited Support* / Updatable / Media Replacements Available
2019– Limited Support* / Updatable / Media Replacements Available
2018 – Not Supported / Updatable / No Media Replacement
2017 and Older- Not Supported / Not Updatable** / No Media Replacement
*Support is limited to installation support and HASP setup questions and response time is determined by availability.
**Special offers may be available. Contact us for details.
Thank you in advance for understanding how our program works. This program will continue to help us achieve an efficient and timely return for technical support responses.